Human Resources

Human Resources

Home > Benefits > Backup Childcare and Adult Care Backup Childcare and Adult Care offers Vanderbilt University Medical Center employees backup in-home childcare and adult care at a subsidized rate of $13 per hour. You may use up to a combined total of 20 calendar days of adult care and/or child care per fiscal year (July 1 through June 30).

About has been providing care since 2007. You can feel confident your loved ones are in good hands because's partners prescreen and fully vet caregivers.*


How to enroll

You will need your VUMC employee ID number when you enroll. If you don't know your number, you can find it by logging in to C2HR and then looking in the sidebar to the right. Your employee ID number will be directly under your name. Once you have your employee ID number, you can enroll on the website or call 855.781.1303.

Note: if you previously used or Parents in a Pinch you will need to re-enroll at because your previous registration will not carry over.

How to use the benefit

Once you've enrolled, it's easy to request a caregiver. You can use the portal or the Care@work app — both are available 24/7 from your laptop, desktop, tablet or smartphone. If you don’t have a computer, you can call 855.781.1303 to request care. Payment is easy too — your credit card will be charged once the care is received and the hours are confirmed.

The portal includes a dashboard to show you how many days of backup care you have used. As a reminder, VUMC employees have a combined total of 20 calendar days of adult care and/or child care per fiscal year (July 1 through June 30).

Note: if you used or Parents in a Pinch before Nov. 15, 2016, you will not see the days you used from July 1-Nov. 14, 2016. It may appear you still have all 20 days remaining, but that is not the case. You may only use a total of 20 days of backup care before June 30, 2017, even if the dashboard shows otherwise. This is only for the remainder of the benefits year, as your used days will reset to zero on July 1, 2017. Please call at 855.781.1303 to verify your number of days.



*In accessing the services of, I understand that Vanderbilt University Medical Center is not providing care and that I am not entrusting my child (or an adult) to VUMC’s care. I also understand that VUMC does not screen caregivers or provide supervision of in its screening of caregivers.