Human Resources

Human Resources

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Contact HR

Employee Service Center

  • Phone: 615.343.7000 (8 a.m. - 5 p.m., Monday-Friday)
  • Fax: 615.343.2292 (requests for verifications should be sent via fax)
  • In person: HR Express, 2525 West End Ave., 2nd Floor. Monday-Friday, 7:30 a.m. - 5:30 p.m. Click here to see a complete list of walk-in locations.

HR Leadership

  • Chief Human Resources Officer: Traci Nordberg or 615.343.3322
  • Functional leaders
    • HR Business Partners. To find your HR business partner, click here. Director: Jannis Muscato or 615.322.2896
    • Shared Services (Benefits, Compensation, HR Systems, Finance & Administration, Operations). Senior Director: Rick Ohmer or 615.343.5874
    • Employee and Labor Relations. Director: Rochelle Johnson or 615.875.8470
    • Talent Operations. Director: Megan Groover or 615.875.7907
    • Learning. Executive Director: Cory Colton or 615.875.9206
    • Operational Performance. Managing Director: Anne Marie Danko or 615.322.0006
    • Communications. Manager: Marsha Burton or 615.875.9187
    • Workforce Performance Excellence. Director:Amy Owen Nieberding or 615.322.3520


  • General questions: Employee Service Center
  • Director, Benefits and Compensation: Kim Cox or 615.343.5047
  • Benefits Manager: Kevin Teh or 615.343.8171
  • Benefits Representatives:

    Employee Relations


    • Background checks & fingerprinting. Denysha Smith or 615.875.9657
    • Form I-9. Chelsie Claibourne or 615.875.8811
    • HR data processing (position numbers, PAFs, W-4s, employee information forms). Ricky Woodroof at 615.343.7087 or Carol Harris at 615.322.4517
    • HR Security (PeopleSoft, ePAC, eTimesheet, ETO, WALDO).
    • HR Systems Support (PeopleSoft, Kronos, ePAC, VPES, Learning Exchange, CATS). Report all issues and support requests through the central Help Desk (615.343.HELP). The Help Desk will route your request to the appropriate member of the HR Production Support team.
    • Immigration Services and Visas. Deanna Althammer or 615.875.9124
    • International Tax. or 615.875.8996
    • Payroll. Melanie Woodall at 615.322.9596 or Megan Poharski at 615.322.7181

    Recruiting/Talent Acquisition

    Learning Operations

    • Executive Director: Cory Colton or 615.875.9206
    • Organizational Development (team building, manager and leader skills, professional development, organizational development). Senior Consultant: Stephanie Brodtrick or 615.322.4976
    • Workforce Performance (cross-departmental enterprise initiatives focusing on operational role specific performance). Senior Consultant: Vicki Davis or 615.875.8768
    • Learning Services (learning platforms, learning design, innovation). Manager: Amanda Reece or 615.875.7473
    • Workforce Engagement (engagement events, community survey, VUMC orientation). Consultant: Susie Lyons or 615.322.0698
    • Workforce Engagement (Elevate, new leader orientation, VUMC orientation). Consultant: Maranatha Bigos or 615.322.8551