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Finding the Right Care Is as Easy as 1-2-3


care three ways to get care

Your health can change as quickly as the weather. That’s why Vanderbilt University Medical Center’s health plan makes sure you and your family have several easy, affordable ways to get the care you need, when and where you need it. If you or a family member is need of urgent medical care, follow these three steps to choose the best care option.

 1.      If you or a family member is experiencing a life-threatening emergency, call 9-1-1 right away.

 2.      If your medical condition is not life threatening, call your primary care physician or the Nurse Advice Line at 615.875.NRSE for advice on when and how to seek care. The Nurse Advice Line is staffed by registered nurses trained to direct you to the most effective and appropriate care. The nurse line is available 24 hours, 7 days a week, every day of the year. The nurse will help you decide the type of care you likely need — for example, a walk-in clinic versus the emergency room — and direct you to the best resources to access that care.

 3.      Once you’ve decided the type of care you need, you can choose the provider. VUMC employees have three options for care.

  • You can visit an in-network walk-in or after-hours urgent-care clinic for as little as a $20 office visit co-pay. Nearly 50 clinics — including retail clinics, such as the Vanderbilt Health Clinic at Walgreens (opening in November in Davidson, Williamson, Rutherford, Sumner and Wilson counties) — are part of the Vanderbilt Health Affiliated Network. Most are available seven days a week, and many are open after traditional business hours. You can visit the VHAN website to find the nearest clinic or text your zip code to 615.908.2273 to have a list of the nearest clinics sent to your phone.
  • If you live or work in Davidson County, Vanderbilt Health OnCall brings a Vanderbilt nurse practitioner to your home, office or anywhere else 7 days a week from 8 a.m.-8 p.m. The service accepts Aetna Vanderbilt insurance plans, as well as other major plans. Vanderbilt Health OnCall is available to anyone 18 years and older with non-emergent medical conditions, such as a sore throat, fever, cough, earache or minor injury. Download the app from the Apple App Store or Google Play or visit the website to request a visit, and a provider will arrive within two hours of your request. For questions, call 615.241.6000.
  • You can also visit the Staff/Faculty Express Care walk-in clinic ( in Suite 112 of the Medical Arts Building. The clinic is open weekdays, 7:30 a.m. – 2 p.m. — except on days VUMC observes holidays — and treats minor illnesses, such as cold and flu. If the Staff/Faculty Express Care is closed, you can go to the Occupational Health Clinic as a walk-in patient. The Occupational Health Clinic in Suite 640 of the Medical Arts Building treats work-related injuries and illnesses and is open Monday-Friday, 7:30 a.m. – 5:30 p.m.