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On-demand learning: mastering customer service

on-demand-learning-mastering-customer-serviceIn our jobs, we have many “customers” — our patients, their families, our leaders, coworkers and teammates. And these customers have very different demands, so delivering the best customer service can sometimes be challenging. Skillsoft offers several tips and tools to help you deliver excellent customer service to everyone with whom you interact — from how to communicate across cultures to how to adopt an excellent service attitude.

On-Demand Learning gives Vanderbilt University Medical Center employees access to more than 200 web-based, professional development courses for free. These courses are quick, easily accessible and highly beneficial, and there are courses for every level of your career. Simply log on to the on-demand learning page with your VUnetID and password on any computer or mobile device to get started.